Terms & conditions

Hotel Rules and Management policies

In Order to make your stay as pleasant as possible, the Management requests your co-operation in observing the following as an agreement between the guest and the Atalaia Sol.

1. Cleaning service
Summer period cleaning service is daily except on Sundays and national holidays and change of the towels is two times a week and bed linen ones a week.
Any additional cleaning or change of the linen or towels can be done upon request on surcharge.From October cleaning is done at the middle of the week only for stays from 6 days.
2.The room key is kept by the guest. Any damage and loss will be subject to a compensation.
3. Guests must take good care of their own belongings. The Management Will not be held responsible for any loss or damage incurred.
4. Departure
Check out time is between 9 a.m. – 11a.m please inform the reception if you wish to retain you wish to retain your room beyond this time. Extension will be given depending on the availability. If the room is available, half tariff will be charged. On failure of the guest to vacate the room on expiry or period the management shall have the right to remove the guest and Guest.
5. Guests’ Belongings
Guests are particularly requested to lock the door of their rooms when going out.
The Management will not in any whatsoever be responsible for any loss/ or damage to the Guests’ belongings or any other property from either the hotel room or the any other part of the hotel for any cause whatsoever.
6. Hazardous Goods
The Guest shall be solely liable and responsible to the management, its other guests, invitees visitors, agents and servants for all loss financial or otherwise and damage that may be caused by such articles or as a result of the guest`s own negligence and non-observance of any/ instructions.
Gambling, contraband, prostitution, weapons, explosives, flammable objects, poisons, drugs, and animals are strictly prohibited on hotel premises.
7. Damage to Property
The guest will be held responsible for any loss or damage to the hotel property caused by themselves, their guest or any person for whom they are responsible. We reserve the right to charge guests the cost of rectifying damage, caused to the hotel`s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest`s card, or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make an effort to keep any costs that the guest would incur to a minimum.
8. Management’s Rights
It is agreed that the guest will conduct him/ herself in a respectable manner and will not cause any nuisance or annoyance within the hotel premise.
The Management has the right to request any guest to vacate his/ her room or other areas of the hotel forthwith, Without previous notice and without assigning any reason whatsoever, and the guest shall be bound to vacate when requested to do so. In case of the default the Management has the right to remove the Guest luggage and belongings from the room occupied by him/ her.
9. Relation between Management and Guest
Nothing herein above shall continue or be deemed to constitute, or create any tenancy or sub-tenancy, or any other right to interact in the hotel premises or any part of portion thereof, in favour of any Guest or resident or visitor, and the Management shall always be deemed to be in full and absolute possession of the whole of the hotel premises.
10. Removal of hotel property.
We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Removal of hotel property includes the removal of keys (key from room #). If keys are lost or taken away by guest, we are entitled to charge full cost of replacement. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guests credit-card, or send an invoice for the amount to the registered address.
11.Vehicles
All vehicles are parked at the owner’s risk. Should a problem occur with a vehicles in the hotel car park, the hotel cannot accept any liability.
12. Do not bother other guests, such as singing loudly, any other noisy action, etc Keep silence on the hotel premises
13. Please protect the environment and try to keep waste to a minimum and in all cases use the bins provided. Please remove all your rubbish from BBQ and terrace area to the bins supplied
14.We have a small safe on reception for valuable items.
15. Please supervise your children at all times during your stay with us.

 

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